Frequently Asked Questions

Everything you need to know about your FROM FUTURE experience, from our premium materials to global shipping.

What makes FROM FUTURE materials unique?

We source high-quality natural fibers, including Grade A cashmere from Inner Mongolia, extra-fine Merino wool, and organic silk. By bypassing traditional middlemen, we offer luxury-grade fabrics at an accessible price point.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within Europe and 5-8 business days for international orders. Shipping costs are calculated at checkout based on your location, with free delivery available on orders over $200.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return shipping label.

How should I care for my cashmere garments?

To maintain the longevity of your pieces, we recommend hand washing in cold water with a specialized wool detergent or using a delicate machine cycle inside a mesh bag. Always dry flat and never tumble dry.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional installment options such as Klarna or Alma, depending on your shipping country.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.